MHCP Service Degradation (2 Nov) - Claims Processing Continued | No Action Required

We apologise for the MHCP disruption on 2 Nov 2026, which caused slowness and timeouts affecting online queries, CHAS balance checks and claims submissions. Performance returned to normal at around 12.30pm.

Claims continued to be processed during the disruption, and no action is required from clinics at this point. We are conducting additional checks for any delayed or incomplete claims and will follow up directly with affected clinics if needed.

The slowdown was caused by two processes competing for system resources. We have taken steps to reduce the risk of recurrence and are improving our monitoring and notification arrangements to keep clinics better informed of future disruptions.

Thank you.

Rgds,

Praveen | Dir(Finance Systems Policy, MOH)

Announcement

Government Officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam or visit ScamShield Website for more information.